I recently blogged about Severn Trent’s priority service update procedure. I am pleased to report that it made some waves and changes are afoot. Firstly they contacted me very swiftly about the blog, much more swiftly than I have managed to make time to write this, so please accept my apologies. Anyway, I’m off the…
Tag: customer service
Poor Customer Service For Priority Services Users
I’m grateful that utility companies offer priority registers, it’s of huge benefit to vulnerable people and/or those with additional needs. Getting extra help in an enduring power cut or if a pipe bursts and feeling safe in the knowledge that your household will revert to “normality” as soon as humanly possible is a comfort and…