I recently blogged about Severn Trent’s priority service update procedure. I am pleased to report that it made some waves and changes are afoot. Firstly they contacted me very swiftly about the blog, much more swiftly than I have managed to make time to write this, so please accept my apologies. Anyway, I’m off the…
Category: Fair Care
Poor Customer Service For Priority Services Users
I’m grateful that utility companies offer priority registers, it’s of huge benefit to vulnerable people and/or those with additional needs. Getting extra help in an enduring power cut or if a pipe bursts and feeling safe in the knowledge that your household will revert to “normality” as soon as humanly possible is a comfort and…
Intense Care
Life can be a bit tricky as an unpaid carer for a loved one. You tend to get the wrong (I believe that’s the polite version haha!) end of the stick on a fairly regular basis. I co-care with other loved ones and have no idea how people manage single-handed. It’s tough as a team,…